Privacy Policy

Focus on Labour Exploitation (FLEX)’s processing of your personal data is guided by the General Data Protection Regulation (“GDPR”), that comes into effect on May 25th 2018. You can find more information on the GDPR here.

This policy does not cover staff and volunteer details, which are covered in detail by our internal Data Protection Policy. If you are a job applicant or former staff member, you can find out more about how we process your information below.

How do we collect your information?

The main ways we collect your information are when you subscribe to our newsletter, apply to work or volunteer with us, call us with an enquiry or seeking support, and participate in our research projects. We may also collect information about you that is available to the public, when it is relevant to our work. Your details are kept safely on our secure database and only accessed by a limited number of fully trained staff.

If you call us with an enquiry or seeking support, we may collect your personal information to be able to refer you to the right service provider or to follow up on any queries. We will always ask for your consent to record your personal information. Once a year we review this database and delete personal information from people we are no longer in touch with.

FLEX will never intentionally misuse or allow others to misuse any personal data we collect or hold.

What information we collect

The information we collect directly from you or from the public domain may include name, phone number, email, and general details on your situation if you call seeking support or signposting. We do not use cookies to collect this type of information.


For the purposes of our research we may collect sensitive data, including nationality, gender, age, and immigration status. We will always ask for your consent to record this information, and will never share it with anyone unless you have authorised us to do so. We provide all research participants with clear information about the information we collect and how we process it in their language of choice to ensure informed consent.

All your details are kept safely on our secure database and only accessed by a limited number of trained staff.

How do we use your information?

There are different ways we may use your information, including:

  • to provide you with information and services that you have requested or that we believe could be of interested to you
  • to update you on our work
  • to guide our research and advocacy work
  • to invite you to participate in voluntary survey or research
  • to contact you for administrative or fundraising purposes
  • to analyse and improve our website content
  • to disclose information that is required by law

If you have signed up for our newsletter, we use the information you provided to update you on our work, interesting news, events, vacancies and different ways you can support us. This is all we use your email address for, and you can unsubscribe at any time.

How can I stop receiving updates from FLEX?

You may unsubscribe from our monthly newsletter at any time by following the instructions on the bottom of our email. Once you have unsubscribed, you will automatically stop receiving email updates, and your information will be removed from our servers.

How can I access my information?

You may request a copy of any personal information FLEX holds about you by contacting us at [email protected].

Do we use cookies?

A cookie is a piece of data stored by a website within a browser which records information about your online preferences. We use cookies to help us assess how our website is used and how it can be improved. We also store basic preferences if your browser has Java enabled. We do not collect any personal information or track your personal surfing habits.

On some pages we use third party embedded widgets, for example, to show videos from YouTube, share on Facebook, Twitter or LinkedIn. These third party services may set cookies for the purposes of displaying the embedded player on our website.

By using our website, our social media pages (Facebook, LinkedIn, Twitter and YouTube), and subscribing to our services, you agree with our cookies policy, unless you have set your computer’s browser to reject them. You can change your cookie preferences by managing your browser’s settings.

You can find out more about cookies here.

Job and volunteer applicants and former staff members

If you apply to work at FLEX, we will only use the information you share with us to process your application during the recruitment stage. We will always seek your permission to disclose any information we hold on you to someone outside of FLEX, for instance, if we need a reference or need to run a Disclosure and Barring Service (DBS) check, unless we are required to disclose this information by law.

If you are successful in your application, we will keep your personal information secure, and will only use for matters related to your employment.

If you are unsuccessful in your application, we will hold your personal information for six months after we have finalised recruitment for the post you applied for. After that, we will destroy and delete your information.

Once you stop working for FLEX, we will keep your personal information for six years after the employment ceases. Please contact us if you would like more information on this.

Notification of change of Privacy Policy

This Privacy Policy may be updated from time to time to reflect new legal requirements and changes to our internal procedures. Please visit this website section periodically in order to keep up to date with changes in our Privacy Policy.

If you have questions, please contact us on 020 375 25516 or via email at [email protected]


Last updated May 2018